Refund policy

Refund Policy – MarElla Ocean Jewelry

 

General Conditions

• For hygiene and safety reasons, we do not accept returns or exchanges on jewelry, unless the product has a verifiable manufacturing defect.

• Returns will not be accepted for normal wear and tear, misuse, or damage caused by external factors.

 

Damage During Shipping

• MarElla Ocean Jewelry is not responsible for damage caused by the carrier.

• If the package arrives damaged, the customer must file a claim directly with the courier company.

 

Defective Products

• If a product with a manufacturing defect is received, the customer must contact us within 24 hours of delivery, providing photos and a description of the defect.

• Upon verification and approval of the refund, a product replacement or store credit will be offered, subject to availability.

• Cash refunds will not be issued.

 

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📝 Customer Right of Withdrawal

 

In accordance with e-commerce regulations:

 

• The customer has a period of 24 hours from receipt of the order to exercise their right of withdrawal, but only if the product has not yet been shipped.

• Due to the nature of our products (jewelry for personal use), the right of withdrawal does not apply except in cases of manufacturing defects.

• If the withdrawal is accepted, the customer is responsible for return shipping costs.