Shipping policy

Shipping Policy – MarElla Ocean Jewelry

Order Processing

• All orders are processed within 1 to 3 business days following payment confirmation.

Delivery Times

• Delivery times vary based on the customer's location and the shipping method selected at checkout.

• Once the package has been handed over to the carrier, the estimated delivery time depends entirely on the shipping company.

 

Shipping Liability

• MarElla Ocean Jewelry is not liable for delays, loss, or damage caused by the carrier.

• In the event of an issue, the customer must contact the carrier directly using the provided tracking number.

 

Incorrect or Incomplete Addresses

• If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, the customer is responsible for any additional re-shipping costs.